How can we help?

The web app is available at fairvitalgo.lovable.app. Public App Store and Google Play links have not been confirmed. Avoid downloads from unknown sources.

Start with the questionnaire on the app home screen, then create your account. You can later edit your health profile under Profile → Edit health profile.

Use the app sign-in with your account email. Follow the email verification instructions. Check your spam folder and use the most recently requested verification code.

Select “Forgot password?” on the sign-in screen. Request the recovery link and use it to set a new password. Never share the link or your password.

Open Profile → Account & security → Delete account. Confirm using the six-digit email code. Without the app installed, contact support. See “Delete account” for scope and outstanding confirmations.

Open Nutrition and add a meal. Photo and voice entry can help with logging. Review foods, amounts and estimated nutrients before saving.

Choose a clear, well-lit photo and check your internet connection. To use the camera, allow access in your browser or device settings. Analysis can make mistakes; review the result.

Allow microphone access for the app or browser. Speak clearly and check your internet connection for processing. Review the recorded meal before saving.

Apple Health is implemented in the native iOS branch; a public store release is not confirmed. It is unavailable in the browser. The following guidance describes the implementation, not confirmed public availability.

In the iOS implementation, “Connect” starts optional setup. Grant only the permissions you want. Manage them later in iOS Health settings. Apple does not clearly disclose denied read access to the app; no readings does not necessarily mean no data exists.

The native implementation offers manual sync and foreground refresh. If readings are missing, check the date range and permissions. “Disconnect” clears the local connection cache; existing Apple Health records remain. Background sync is not promised.

Health Connect is implemented in the Android development branch. A public release has not been confirmed. The implementation checks availability and offers installation or updating when needed. Android 8 is the minimum app build version; actual service availability may differ.

In the Android implementation, choose “Connect” and allow the categories you want. “Manage permissions” opens Health Connect permissions. If you revoke access, grant the required categories again. Reading and optional exports are separate.

In the native implementation, check permissions, date range and records in Health Connect, then run manual sync. Platforms do not provide identical measurements. Disconnecting clears the local cache and preserves Health Connect records.

Open Profile → My data → Download my data. The web app creates a JSON file of app health state without account credentials. Keep it secure. This is not a complete export of all operational logs or external health services.

Manage health consent under Profile → My data. Withdrawing it blocks health features while keeping your profile accessible. Send access, correction or deletion questions to the privacy contact.

Check your internet connection and reopen the web app. Use an up-to-date browser. For native test versions, check for a newer authorised version. Avoid clearing browser data without care: local unsynced information could be lost.

Check that you are using the correct account, have an internet connection and have active health consent. Health information from different accounts is not merged. Contact support if the problem continues.